ea22 Privacy Policy
Your privacy matters to us. This policy explains what data ea22 collects, how we use it, and the rights you hold as a player on our platform.
Introduction
ea22 ("we", "us", "our") is committed to protecting the privacy of all users who access or register on the ea22 platform at ea22.ws. This Privacy Policy describes the types of personal data we collect from you, the purposes for which we process that data, the parties with whom we may share it, the steps we take to keep it secure, and the rights available to you in relation to your personal data. This Policy applies to all players registering from Bangladesh and all other jurisdictions where the Platform is accessible.
By registering an account on ea22, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.
Privacy at a Glance
All data transmissions between your device and ea22 are protected by SSL 256-bit encryption.
Your personal data is never sold to third parties for marketing or advertising purposes.
Identity verification data is held securely and used only for KYC and fraud prevention obligations.
You may request access to, correction of, or deletion of your personal data at any time by contacting support.
ea22 uses essential and analytics cookies to operate the Platform. You can manage cookie preferences through your browser settings.
For any privacy-related queries, contact ea22 support at [email protected], available 24/7.
1. Information We Collect
ea22 collects personal data that is necessary to provide you with a safe, fair, and compliant gaming experience. We collect information in the following categories:
-
Identity Data Full name, date of birth, gender, and National ID (NID) or passport number collected during registration and KYC verification. This information is required to confirm that you meet the 21+ age requirement and to prevent duplicate accounts.
-
Contact Data Email address and mobile phone number used to create your account, deliver account notifications, process support requests, and send promotional communications where you have opted in. Mobile number may be used to facilitate bKash or Nagad payment verification.
-
Financial Data Transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as registered bKash or Nagad account numbers), and account balance history. Full payment credentials (PINs, card numbers) are never stored by ea22 — payment processing is handled by the respective payment service providers.
-
Technical Data IP address, device type, browser version, operating system, session timestamps, and pages visited within the Platform. This data is collected automatically when you access ea22 and is used for security monitoring, fraud detection, and service optimisation.
-
Location Data Approximate geographic location derived from your IP address. ea22 uses this to identify the country of access for compliance purposes. We do not collect GPS or precise location data from your device.
-
KYC Documents Copies of identity documents submitted during the verification process, including National ID cards, passports, and any additional documentation required to satisfy anti-money laundering obligations. These documents are stored securely and access is restricted to authorised personnel only.
2. How We Use Your Information
ea22 uses the personal data collected about you for the following purposes. We only process personal data where we have a lawful basis to do so.
-
Account Management To create and maintain your ea22 account, verify your identity against the 21+ eligibility requirement, process your deposits and withdrawals, and provide customer support. This is the primary purpose for which personal data is collected and is essential to the delivery of the Platform's services.
-
Security and Fraud Prevention To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activity. Technical data including IP addresses and session logs is used by our security systems to identify unusual account behaviour and protect the integrity of the Platform.
-
Regulatory Compliance To fulfil our legal and regulatory obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, age verification, and responsible gaming obligations. We are required to retain certain data to comply with applicable laws and may share data with regulatory authorities where legally required.
-
Service Improvement To analyse aggregated and anonymised usage data, identify trends in player behaviour, and improve the functionality, content, and performance of the ea22 Platform. Analytics data helps us understand which games, features, and payment methods are most popular with players in Bangladesh.
-
Marketing Communications To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have opted in to receive such communications. You may opt out of marketing messages at any time by updating your account preferences or contacting ea22 support. Opting out of marketing does not affect the delivery of essential account-related communications.
-
Legal Claims To establish, exercise, or defend legal claims arising in connection with the Platform, including investigations into suspected fraud, chargebacks, account disputes, and regulatory enquiries.
3. Legal Basis for Processing
ea22 processes personal data on the following legal bases: (a) Contract performance — processing necessary to provide you with the Platform's services, including account management, payment processing, and customer support; (b) Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements; (c) Legitimate interests — processing for fraud prevention, security monitoring, and service improvement, where those interests are not overridden by your rights; (d) Consent — processing for marketing communications, where you have given explicit opt-in consent.
Where your consent is the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, update your account preferences or contact ea22 support.
4. Sharing Your Information
ea22 does not sell personal data. We may share your data with the following categories of third parties, strictly limited to what is necessary for the stated purpose.
-
Service Providers Third-party vendors who assist in operating the Platform, including payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, cloud hosting services, customer support software providers, and analytics platforms. All service providers are contractually bound to process data only on ea22's instructions and to maintain appropriate security measures.
-
Regulatory Authorities Government bodies, law enforcement agencies, financial intelligence units, and regulatory authorities where ea22 is legally required to disclose personal data — for example, in response to a court order, subpoena, or official AML investigation. We will disclose only the minimum data necessary to comply with such requirements.
-
Fraud Prevention Partners Specialist fraud detection and prevention services that help ea22 identify suspicious account activity, detect bot usage, and screen transactions for signs of money laundering. Data shared with these partners is limited to technical and transactional identifiers necessary for risk scoring.
-
Business Transfers In the event of a merger, acquisition, restructuring, or sale of all or part of ea22's business, personal data held about users may be transferred to the acquiring entity as part of that transaction. In such cases, users will be notified in advance and the acquiring entity will be bound by data protection obligations no less stringent than those set out in this Policy.
5. Payment Data and Mobile Wallet Processing
ea22 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, and Upay. When you initiate a transaction through any of these payment methods, your payment credentials (such as your bKash or Nagad PIN) are entered directly into the payment provider's own secure interface and are never transmitted to or stored by ea22. ea22 receives only a transaction confirmation reference and the associated amount — not your full payment credentials.
ea22 records your registered mobile wallet number (e.g. your bKash or Nagad number) as a payment method identifier on your account. This is used to route withdrawals back to you and to verify that payment methods are registered in your own name, as required by our anti-money laundering obligations. Your mobile wallet number is treated as financial data and is subject to the security and retention standards described in this Policy.
6. Cookies and Tracking Technologies
ea22 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us deliver a functional and personalised experience. We use three categories of cookies:
-
Essential Cookies Cookies that are strictly necessary to operate the Platform, maintain your login session, and ensure secure navigation. These cookies cannot be disabled without disrupting Platform functionality. No personal marketing data is collected via essential cookies.
-
Analytics Cookies Cookies that collect anonymised information about how users navigate the Platform, which pages are visited most frequently, where users arrive from, and how long sessions last. This data is used in aggregate to improve Platform performance and user experience. Analytics cookies do not identify you personally.
-
Preference Cookies Cookies that remember your settings and preferences on the Platform, such as your chosen language and display preferences, so you do not need to re-enter them on each visit. These cookies improve convenience but are not essential to Platform operation.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Continuing to use the Platform after being presented with our cookie notice constitutes consent to our use of cookies as described in this Policy.
7. Data Retention
ea22 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and KYC documentation are retained for a minimum of five (5) years following account closure, in line with anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five (5) years from the date of the transaction; marketing preference data is retained until you withdraw consent or close your account; technical and log data is retained for up to twelve (12) months unless required for an ongoing investigation.
When personal data is no longer required, ea22 securely destroys or anonymises it in accordance with our data disposal procedures. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and research purposes.
8. Data Security
ea22 takes the security of your personal data seriously and implements technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL 256-bit encryption for all data transmissions between your device and the Platform; secure server infrastructure with access controls restricted to authorised personnel; regular security audits and vulnerability assessments; two-factor authentication options for account access; and staff training on data protection obligations.
While ea22 takes all reasonable precautions to protect your data, no system of data transmission or storage can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ea22 will notify affected users without undue delay and take all steps within its power to mitigate the impact of the breach.
9. Your Data Rights
As a user of the ea22 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact ea22 support at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to respond in full within 30 days.
Request a copy of the personal data ea22 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data ea22 holds about you. You can also update most account details directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. Note that certain data must be retained to comply with legal obligations (e.g. AML records) and cannot be deleted on request.
Request that ea22 restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
Request a copy of the personal data you provided to ea22 in a structured, commonly used, and machine-readable format, where technically feasible. This right applies where processing is based on consent or contract performance.
Object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though ea22 may be able to demonstrate compelling grounds that override your objection in certain cases.
To exercise any of the above rights, contact our support team at [email protected]. We will verify your identity before processing any data rights request to ensure the security of your personal data. There is no charge for making a data rights request, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.
10. Children's Privacy
ea22 is strictly an adults-only platform. The Platform is not directed at, and is not intended for use by, any person under the age of 21. ea22 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data from our systems as soon as reasonably practicable and close the associated account. Parents and guardians who believe that their child may have registered on ea22 should contact us immediately at [email protected].
11. Third-Party Links and Game Providers
The ea22 Platform incorporates games and content provided by third-party game studios and software providers, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others. While these providers deliver content within the ea22 Platform interface, they may independently collect certain technical data (such as game session logs and device identifiers) through their own software in accordance with their own privacy policies. ea22 is not responsible for the privacy practices of third-party game providers.
The ea22 Platform does not contain links to external third-party websites for commercial or advertising purposes. Any references to payment service providers (bKash, Nagad, Rocket, Upay) are operational in nature and do not constitute endorsement of those providers' privacy practices. We encourage you to review the privacy policies of any third-party service whose software is integrated into the Platform.
12. Changes to This Privacy Policy
ea22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. The date of the most recent revision is displayed at the top of this page. Where changes are material, ea22 will notify registered users via the Platform or by email to the address registered on their account.
Your continued use of the Platform following notification of a change to this Privacy Policy constitutes your acceptance of the updated Policy. We recommend that you review this page periodically so that you are always informed about how we handle your personal data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ea22 processes your personal data, please contact our support team. We take all privacy enquiries seriously and will respond as promptly as possible.
Email: [email protected] — Support Hours: 24/7, All Days. When contacting us about a data rights request or privacy concern, please include your registered username and a clear description of your request so we can identify your account and respond accurately.
Questions About Your Privacy?
Our support team is available 24/7. Or explore ea22 Casino and start playing responsibly. 21+ only.
Explore ea22 Casino Read Our FAQ